Reset your password

If you know your password and just want to update it, please see how to change your password.

If you have forgotten your password and need to reset it then please follow the steps below:

  1. Access the "Password reset tool" that is available via the "Login difficulties page"
  2. Enter the email address you registered with
  3. Click the "Send password reset link"
  4. Check your email inbox. If you can't find the email, check it's not in your spam folder
  5. Click the link in the email to reset your password
  6. Choose a new password
  7. You can now log in using your new password

Additional support

Still having difficulties?

If you're still having difficulties then please contact support team and we will do our best to resolve your issues.